Cancellation Policy

Once you place an order with us, processing it begins immediately or from the first business day after that. We send a proof within 24 hours of receiving your request (or so we try). Corrections, alterations of cancellations can be easily made after the first proof has been sent to you. Once the proof is approved by you, cancellations, order changes or corrections cannot be guaranteed.

If you want to cancel or alter an order at that level, a non refundable sum based on product’s price would be charged for the product and time that has been used. For orders partially or totally completed, you will be charged for the portion personalized.

If a personalized item has already been sent for print, it cannot be cancelled and no amount would be refunded. Also, if your order has been shipped already, the cancellation would be treated as return. No amount would be refunded in that case either.

If you have a requirement not listed here, you can contact our customer service department through email and we will try out best to accommodate you. You can cancel or alter your order by submitting a request to info@personal-art.me.uk or to your Personal Art correspondent, or by reaching us from the Contact us page. Requests to change an order on the phone are the sole responsibility of the customer. Do include your contact details, including mobile number. Do not forget to include your order number in the subject line.

 

Exchange

If the product you received from us is damaged or faulty, we will replace it. Do ensure that the faulty merchandise is unused and is in the original packing with the original packing slip.